Customer Success

We are obsessed with our customers.

BEST-IN-CLASS

We strive to provide a best-in-class experience from a customer’s initial contact through implementation and ongoing account management.

PARTNERSHIP

At Cooltrax, we partner collaboratively with our clients to deliver practical, but customized solutions that resolve their most significant issues and create lasting competitive advantage.

INDUSTRY EXPERIENCE

Utilizing decades of “on the ground” industry experience and functional expertise, we develop new insights, motivate and mobilize organizations, drive tangible results, and make companies more capable.

Our Cooltrax Success team provides expertise in transportation management and information optimization, to maximize your performance, customer service and return on investment (ROI).

We are the Bega Group and we’re proudly Australian-owned. For over a century, we’ve been passionate makers and innovators of food and today, we produce foods, beverages, and ingredients that millions of people use daily. From our humble beginnings in the Bega Valley, we’ve grown into a global business with our team based throughout Australia and abroad. We remain deeply connected to the land and the communities that have helped us become one of Australia’s largest food companies.

For more than a century, Ben E. Keith has been a leader in fine food and premium beverage distribution, striving to provide excellent customer service to all of its partners. The company’s food division is a complete broad line distributor servicing 17 states, and the beverage division serves more than 62 Texas counties and is a proud distributor of Anheuser-Busch InBev products, craft and import beer brands, spirits, fine wine, and non-alcoholic beverages.
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“At the end of the day, everything we do is based on delivering high-quality products our customers can depend on. Cold chain management is absolutely central to that. Our relationship with Cooltrax has enabled us to dramatically simplify this very complex challenge – and they handled the entire implementation process, which made it virtually pain-free.”

– Dick Hairston, Director of Transportation

A contemporary logistics company built on traditional family values. We treat your business as if it is our own and we have been doing it that way since 1965. While our heritage and reputation are things we value greatly, we’re firmly focussed on the road ahead.

At the heart of CoolWay Trans is a passion for providing the best transport services possible, and that means delivering what our customers want—how they want and when they want. Our family business started back in 2014 when we contracted one truck to a local courier company for urgent and after-hours deliveries. That proved so successful that we acquired two more trucks, and a small, temperature-controlled warehouse at Mount Druitt. We provided a temperature-controlled bulk breakdown and carton distribution service across New South Wales and the ACT.

Dyers Distribution is a family owned and operated 3rd generation family business. The business has continued to grow and thrive through implementing modern technology that focuses on increased safety, service, quality and efficiency. We adopt the best available technology available to provide a sustainable competitive advantage.

“Cooltrax has been instrumental in allowing us achieve temperature compliance across the business and provide customers with transparent and tangible proof that we are delivering their precious cargo in the best possible condition. Cooltrax has been at the forefront of development and offers us a distinct advantage over other competitors and is now standard fitment to our fleet of over 100 refrigerated vehicles”.

Alistair Waites, Business Manager

We specialize in time-sensitive delivery – moving cartons, pallets, fresh produce and special projects including full loads to rural and regional areas. We’re the State’s largest family-owned transport company and the preferred Queensland carrier for multi-nationals and local businesses alike. What we do matters. Followmont Transport was started in 1984, delivering magazines out of a small office in Stones Corner, Brisbane.

Today, Followmont has almost 1000 team members, 1,000+ vehicles, 23 company-owned regional depots, and a network of local contractors

Kerry logistics is a world leading logistics company, public listed in the HK Stock Exchange (0636.HK). Employing over 55,000 people in 55+ countries, Kerry has positioned itself as a leading logistics provider globally.

In Australia, we are represented as an International Freight Forwarder and a Cold Chain Specialist.

Lindsay Australia Limited is an ASX (Code: LAU) listed integrated transport, logistics, and rural supply company.

The Group’s major activities are road transport, logistics, warehousing services, and specialist services to rural suppliers, with an emphasis on the horticultural Industry.

Minus 1 is a second-generation family-owned business, founded in 1989 by Dominic Barba. Dominic had a vision, a truck, and a promise to deliver chickens across Victoria for Sunrise Poultry, and his reliability and exemplary service grew the business to introduce their linehaul operations in 1996. This incredible growth brought on the need to expand, and introduce more employees into the business and move away from outsourcing to subcontractors.

We are a refrigerated express linehaul transport business providing premium customer service to a select and premier customer base on the east coast of Australia. New Tech Logistics is a relatively young and energized company, with a hands on management team that is passionate about delivering a high quality refrigerated transport experience. We have a team of more than 100 dedicated and experienced transport professionals with a wealth of knowledge, a fleet of over 40 modern prime movers and company owned depots with full cold chain cross dock and storage facilities in Victoria, New South Wales and Queensland. We take pride in delivering excellent customer service. We foster a continuous improvement culture to add value to our customers’ supply chains.

Roadmaster has been running in its current form for over 10 years with our foundations going back to 1971, we provide a national refrigerated transport solution to most areas specializing in the Eastern Seaboard including most regional areas. Roadmaster also offers warehousing and distributions services in multiple locations. The company has an experienced leadership team who partner customers to exceed expectations. In addition, the company has a strong culture of safety, technology and sustainability.

SRT Logistics has been a proud family owned service provider to the wholesale and retail food industry in Tasmania and Melbourne for over 25 years. Our fleet consists of over 200 company trucks and trailers, with over 200 employees and servicing every town in Tasmania. SRT is a trusted Tasmanian logistics partner for many large blue chip organisations, with a quality reputation built on customer centricity, professionalism and open communication.

“Cooltrax helps us bridge the gap with real time monitoring of temperature sensitive freight, which ultimately demonstrates cold chain compliance and provides ongoing assurance to our customer base.”

Transport South Island Logistics Limited (TSI) is a wholly owned subsidiary company of Foodstuffs South Island Limited. The company was set-up to facilitate all the transport transactions for the Co-operative. TSI direct deliveries to all our key account members in the group around the South Island and uses Cooltrax to support the food safety compliance requirements in temperature tracking, reporting and fleet servicing.

“At Transport South Island we have installed Cooltrax to all our temperature control fleet; this has not only given our dispatchers and load supervisors the ability to remotely check duel zones are loaded at correct temperatures but also to monitor the delivery through to the customer premises and make adjustments where required. We are also able to draw down live information to assist in the servicing and maintenance program.”