Customer Success

We are obsessed with our customers.


We strive to provide a best-in-class experience from a customer’s initial contact through implementation and ongoing account management.


At Cooltrax, we partner collaboratively with our clients to deliver practical, but customized solutions that resolve their most significant issues and create lasting competitive advantage.


Utilizing decades of “on the ground” industry experience and functional expertise, we develop new insights, motivate and mobilize organizations, drive tangible results, and make companies more capable.

Our Cooltrax Success team provides expertise in transportation management and information optimization, to maximize your performance, customer service and return on investment (ROI).

For more than a century, Ben E. Keith has been a leader in fine food and premium beverage distribution, striving to provide excellent customer service to all of its partners. The company’s food division is a complete broad line distributor servicing 17 states, and the beverage division serves more than 62 Texas counties and is a proud distributor of Anheuser-Busch InBev products, craft and import beer brands, spirits, fine wine, and non-alcoholic beverages.
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“At the end of the day, everything we do is based on delivering high-quality products our customers can depend on. Cold chain management is absolutely central to that. Our relationship with Cooltrax has enabled us to dramatically simplify this very complex challenge – and they handled the entire implementation process, which made it virtually pain-free.”

– Dick Hairston, Director of Transportation

Canadian Pacific Railway Limited is a Class 1 transcontinental railway, providing freight and intermodal services over a network in Canada and the United States. The Company’s mainline network serves major Canadian ports and cities from Montreal to Vancouver, and key centers in the United States Midwest and Northeast..

“Our primary focus at CP is to offer reliable, efficient services that help our customers achieve their objectives, which include delivery of products and services across many geographic regions. Installing Cooltrax technology delivered an unprecedented level of innovation, and more importantly, gave CP temperature visibility and control, which is crucial as the industry is facing growing challenges to ensure products are handled and delivered safely and within required temperature ranges.”
– Jonathan Wahba, Vice President, Sales and Marketing – Intermodal, CP

Cheney Brothers is family owned and operated, in its fourth generation. What truly drives many family businesses is the sense of connection and identity the owners and their family members feel with the business – it runs deep.

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“When we looked to upgrade our trailer telematics solution across the fleet we evaluated the leading vendors. Cooltrax was so far in front of their competitors in the area of product level monitoring, the decision was clear. We are implementing Cooltrax in trailers, straight trucks, and Sprinter vans.”
– Keith Sanders, Director of Corporate IT

Dyers Distribution is a family owned and operated 3rd generation family business. The business has continued to grow and thrive through implementing modern technology that focuses on increased safety, service, quality and efficiency. We adopt the best available technology available to provide a sustainable competitive advantage.

“Cooltrax has been instrumental in allowing us achieve temperature compliance across the business and provide customers with transparent and tangible proof that we are delivering their precious cargo in the best possible condition. Cooltrax has been at the forefront of development and offers us a distinct advantage over other competitors and is now standard fitment to our fleet of over 100 refrigerated vehicles”.

Alistair Waites, Business Manager

Lobster Place is a family-owned wholesale and retail seafood business founded in 1974. Today, the wholesale business serves over 800 accounts in the food and beverage hospitality industry. Its retail storefront offers a wide selection of raw seafood and beverages, a restaurant and raw oyster bar in downtown Manhattan to more than 14,000 weekly visitors.

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“Cooltrax Fresh InStore provides us with real-time alerts and detailed logs of temperature range data. This information is vitally important, especially during the summer months, for us to respond immediately to any refrigeration issues and ensure the food we serve to our customers is safe. The solution also provides an audit trail that we can use to show compliance with government entities.”
– Davis Herron, Director Retail & Restaurant at Lobster Place

McLane Company, Inc. is one of the largest supply chain services leaders, providing grocery and foodservice supply chain solutions for convenience stores, mass merchants, drug stores and chain restaurants throughout the United States. McLane, through McLane Grocery and McLane Foodservice operates 80 distribution centers across the U.S. and one of the nation’s largest private fleets.

SRT Logistics has been a proud family owned service provider to the wholesale and retail food industry in Tasmania and Melbourne for over 25 years. Our fleet consists of over 200 company trucks and trailers, with over 200 employees and servicing every town in Tasmania. SRT is a trusted Tasmanian logistics partner for many large blue chip organisations, with a quality reputation built on customer centricity, professionalism and open communication.

“Cooltrax helps us bridge the gap with real time monitoring of temperature sensitive freight, which ultimately demonstrates cold chain compliance and provides ongoing assurance to our customer base.”

Transport South Island Logistics Limited (TSI) is a wholly owned subsidiary company of Foodstuffs South Island Limited. The company was set-up to facilitate all the transport transactions for the Co-operative. TSI direct deliveries to all our key account members in the group around the South Island and uses Cooltrax to support the food safety compliance requirements in temperature tracking, reporting and fleet servicing.

“At Transport South Island we have installed Cooltrax to all our temperature control fleet; this has not only given our dispatchers and load supervisors the ability to remotely check duel zones are loaded at correct temperatures but also to monitor the delivery through to the customer premises and make adjustments where required. We are also able to draw down live information to assist in the servicing and maintenance program.”

United Natural Foods, Inc. (NASDAQ: UNFI) is the largest publicly traded wholesale distributor to the natural, organic and specialty industry in the United States and Canada. Carrying more than 90,000 SKUs, the Company supplies to over 45,000 customer locations across the US and Canada, and services a wide variety of retail formats including conventional supermarket chains, natural product superstores, independent retail operators and the food service channel.

“Cooltrax showed us that we could monitor fuel levels and the performance of the reefer in real-time. They also provided information about the conditions outside the reefer in-transit, and even recorded door opens and closes. It was an amazing amount of visibility.”
Michael Garstka, Sarasota, FL Operations Manager