Privacy Policy

Effective date: December 23, 2025

Last updated: December 23, 2025

Introduction

Cooltrax.com (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy applies to:

  • Visitors using our website (www.cooltrax.com)
  • Users of our platform, devices, and software services (the “Services”)

By using our website or Services, you consent to the collection, use, and sharing of your information as described below.

Information We Collect

1. Website Data

  • Personal info you provide via forms (name, email, etc.)
  • Automatically collected info (IP, browser type, pages visited, cookies)
  • Third-party services data (Google Analytics, YouTube, Vimeo, LinkedIn, Cloudflare)

2. Platform & Device Data

  • Device IDs and unique identifiers
  • Asset location and tracking data
  • Temperature, environmental, and performance metrics
  • Usage logs and account activity

How We Use Your Information

  • Provide, operate, and improve our website and Services
  • Respond to inquiries and support requests
  • Analyze website and platform performance
  • Enhance security and prevent fraud
  • Deliver personalized content or marketing (with consent)
  • Comply with legal obligations

How We Share Your Information

  • Service providers supporting hosting, analytics, or platform operation
  • Legal authorities if required by law
  • Third-party advertising networks (website cookies only, with consent)

Cookies and Tracking

For website-specific cookies and tracking, see our Cookie Policy.

Platform telemetry is collected separately from website cookies and is used for service delivery and operational monitoring only.

Your Privacy Rights

  • Access, correct, or delete personal information
  • Opt out of sale/sharing of personal data (California residents)
  • Withdraw consent for cookies or marketing communications
  • Request portability of platform account data

Data Retention

We retain personal data only as long as necessary to provide Services or meet legal requirements. Platform telemetry is stored according to account settings and regulations.

Data Security

We implement reasonable measures to protect data, but absolute security cannot be guaranteed.

Children’s Privacy

The website and platform are not intended for children under 13 (or applicable local age). Any data inadvertently collected from children will be deleted.

Changes to this Policy

We may update this Privacy Policy from time to time. The “Last updated” date shows the most recent revision.

Contact Us

For questions or requests regarding this Privacy & Cookie Policy, please contact: